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Acarda Messenger Autodialer
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autodialer for sales lead generation

appointment reminder autodialer

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TeamMax
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call center software for small to medium sized businesses

make up campaigns and assign them to agents, manage calling lists and do not call numbers

avoid calling numbers in your do not call list


CallAssist
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quickly make a large number of outbound telemarketing calls

telemarketing dialer to automatically dial
avoid calling number in your do not call list

avoid calling number in your do not call list

What are Predicitive Dialers?

So what is a predictive dialer?
If you asked five people what a predictive dialer was you could end up with 5 different answers. A predictive dialer is a centralized autodialer that automatically makes a large number of calls and when it finds someone answering the phone it transfers it to a telemarketer.
Although the hardware is usually expensive its very sophicated and with the right predicitive dialer software can detect busy signal, time out ringing after a period of time in the case of no answer, detect answer machines and of course detect when a real person has answered the call. As soon as the predicitive dialer detects a real person it transfers the call to a live telemarketer.

This is where it gets a bit tricky
The predicitive dialer needs to calculate how often to places calls so that it makes enough calls to minimise the wait time for a telemarketer who is sitting there idle yet not make too many calls that it ends up dropping them. Perhaps you have experienced this when you answer a call only to find after you say ‘hello’ you hear a click and then dead air. Not nice to be on the receiving end. In fact most countries have stringent rules that regulate exactly how many calls you are permitted to drop and if you drop too many you can face large fines or the threat of being closed down.

Advantages of Predicitive Dialers

If you have enough telemarketers then it may be advantages to use a Predictive Dialer in your call center. There is a much high cost per telemarketer to set up a call center with a predicitive dialer but if you have more than 50 telemarketers then the predictive dialer option should be considered along side the preview or demand dialing alternative.

The main advantage is that telemarketers do not need to listen to busy signal or wait for no answers so in theory they should achieve higher through put in calls. If you have a small call center especially if you have less than 12 telemarketers then we don’t think you should look at predictive dialers.

Disdvantages of Predicitive Dialers

There are some major disadvantages with Predictive Dialers. Here are are some of them:

1. Drop calls when no agents ready to take the call.
2. You need to have a larger call center to start to seeing benefits from the predictive nature of the dialer.
3. More expensive e.g. $2000 per seat compared to $250 per seat.
4. More complicated to install.


5. More complicated to manage.
6. Larger learning curve.
7. Burns through leads.

Alternative to Predicitive Dialers

The alternative to predictive dialers is to use a demand dialer or preview dialer in your call center. Although a Predictive Dialer (with auto dialing) may give higher through put demand dialing solutions brings a happy balance between productivity and cost.

At Autodialers.info you can find out about TeamMax call center software which has both a demand dialer mode and a preview dialer mode. You can find out more by clicking here.