|
Site
Map
.............................
Acarda
Messenger Autodialer
.............................
autodialer
for sales lead generation
appointment
reminder autodialer
debt
payment reminder
telephone surveys and market
research
TeamMax
............................
call center software for small to medium sized businesses
make up campaigns and assign them to agents, manage calling lists
and do not call numbers
avoid calling numbers in your do not call list
CallAssist
............................
quickly make a large number of outbound telemarketing calls
telemarketing dialer to automatically dial
avoid calling number in your do not call list
avoid calling number in your do not call list
|
When you
talk about autodialers the first question to ask is are you wanting
a fully automated dialer that sends out a prerecorded messsge or are
you wanting to have the dialer that just dials the number and then
passes it to a live telemarketer?
Autodialers
Unassisted Messages
You
can make fully automated calls whereby you record a message, load
up a list of telephone numbers and have them dialled by a computer.
This a great way to find sales leads. The autodialer makes thousands
of calls and those interested in your product or service press a
key to either indicate they are interested or to be transferred
to speak to you personally. Here the autodialer is unassisted and
the computer speaks the script message. Acarda Messenger is this
sort of autodialer, click
here for more details.
Autodialers
Assisted Messages
On
the other hand you may want to speak with the person that is dialled
rather than just having a pre-recorded voice message played to the
person. In this scenario you still load in your telephone numbers
but a dialer places the call ready for you to take over. Here the
autodialer is assisting a live person who will speak the script
message. CallAssist and TeamMax are this sort of autodialer, click
here for more details.
Types
Of Autodialers
Lets
talk about the various types of dialing.
The
first is Manual Dialing, which is when
you are working without call center software and dialing by hand
Then
you have Preview Dialing, this is when
the lead is displayed on the screen in a preview mode so you can
preview the lead before you dial and then you can dial using the
call center software.
Demand
Dialing
is similar to preview dialing except as soon as the telemarketers
gets the lead it starts dialing and the telemarketer can read the
lead while its dialing. In preview dialing and demand dialing the
dialing takes place at the tlemarketers computer.
And
then you have Predictive Dialers.
Predictive Dialing is when you have a centralized dialer that automatically
makes a large number of calls and when it finds someone answering
the phone it transfers it to a telemarketer if one is available.
One of the problems with predictive dialers is if there are no available
telemarketers the call gets dropped. This means if you have less
than a dozen or so telemarketers you run the risk of dropping too
many calls.
Predictive
Dialers
It
is easy to be of the impression that if you want an autodialer type
product for a call center then you are wanting a predictive dialer
however often a predictive dialer may not be the best solution for
you, in fact in some countries predictive dialers are illegal.
So
what might be better than a predictive dialer and what do call centers
use in counties where predictive dialers are illegal?
In
many cases preview dialer will be more suitable than a predictive
dialer. CallAssist
and TeamMax are examples of preview
dialers although they could also be referred to as demand dialers.
For
information on the advantages of Preview Dialiers over Predicitve
Dialers please click here.
|
